Anywhere.com: most-reported complaints
Automated analysis of 210 public Trustpilot reviews published 2018-02-16 to 2026-08-30. TrustScore 5 from 1,437 total reviews — see the Trustpilot page. Quick answer: is Anywhere.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 210 Trustpilot reviews analysed, the most-reported issues with Anywhere.com were: Support unreachable (3 reports). There are not enough reviews to establish a trend.
How to reach Anywhere.com
These are the contact details Anywhere.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 1-888-456-3212, email [email protected].
The company claimed its Trustpilot profile on 2017-12-22, uses Trustpilot’s paid features, and last replied to a negative review on 2026-03-11 — more than six months ago. Trustpilot ranks it 27 of 199 in Travel Agency. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
5.0 → 5.0 across 9 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-08-27 (100%, 0.0d) · 2026-08-31 (100%, 0.0d) · 2026-09-08 (100%, 0.0d) · 2026-09-12 (100%, 0.0d) · 2026-09-15 (100%, 0.0d) · 2026-09-21 (100%, 0.0d).
What their policy promises
delivery promise: email
“We will issue booking confirmations by email.”
cancellation method: in writing
“All cancellation requests must be received in writing”
refund window: 45 days
“the penalty-free date for cancellations is 45 days prior to each service.”
refund window: 4 years
“Postponement allows you to apply all payments you've already made to another trip within the next 4 years”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 173 company-invited reviews in the recent window average 4.99★, while 32 organic (uninvited) reviews average 4.72★.
58% of its 206 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 43% of this company’s complaints vs a 18% median across 96 ranked companies in its sector.
Review velocity: 152 of this company’s 1,437 Trustpilot reviews (11%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Anywhere.com?
Support unreachable
3 reports · 43% of complaints“response times were oftentimes too long”
The company replied on 2018-06-28: “Deirdre, Thank you for your kind words regarding your experience when traveling in Cuba. After an internal review, we see that our Cuba team’s email responses to you are typically within an hour, but…”
Our classifier read this reply as a substantive response.
“horrible service in attempting to plan our trip”
The company replied on 2018-02-28: “Nancy, First and foremost, thank you for your kind words regarding your experience planning your trip to Costa Rica. That kind of memory is precisely what we want for our clients. Although it was…”
Our classifier read this reply as a substantive response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.