Laurel Mountain Retreat: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2023-11-02 to 2026-08-14. TrustScore 4.9 from 529 total reviews — see the Trustpilot page. Quick answer: is Laurel Mountain Retreat legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products and items not matching their descriptions. Specifically, two reviewers cited bent electric stove coils as a faulty product, while two others noted that a cabin design was not practical for handicapped guests. These five complaints represent 40% of the total complaints identified in the analyzed reviews. A trend cannot be established yet due to the low number of reviews.
How to reach Laurel Mountain Retreat
These are the contact details Laurel Mountain Retreat publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 828-417-4835, address 6 Deerborne Lane, Weaverville, 28787, US.
The company claimed its Trustpilot profile on 2020-02-21, uses Trustpilot’s paid features, and last replied to a negative review on 2025-10-12 — more than six months ago. Trustpilot ranks it 4 of 26 in Vacation Rental. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.9★ on Google (125 reviews)
TrustScore over time
4.9 → 4.9 across 6 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-28 (100%, 1.0d) · 2026-09-03 (100%, 1.0d) · 2026-09-09 (100%, 1.0d) · 2026-09-21 (100%, 1.0d) · 2026-09-24 (100%, 1.0d).
77% of its 147 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 40% of this company’s complaints vs a 20% median across 15 ranked companies in its sector.
Review velocity: 36 of this company’s 529 Trustpilot reviews (7%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Laurel Mountain Retreat?
Faulty product
2 reports · 40% of complaints“The electric coils on the stove are all bent, which makes it very difficult to cook in the kitchen.”
The company replied on 2024-07-09: “Mattress firmness is a personal preference. Sounds like this one was not yours. The stove burners do fit very tightly in place and if not seated properly will be off balance. Had you mentioned this…”
Our classifier read this reply as a deflection.
“Very little hot water for showers. Heater, or whatever was powering the heater, was excessively noisy”
The company replied on 2024-01-14: “We didn't hear from you during your stay about either of these issues, nor have we had any other guests bring them to our attention. If you would have contacted us during your stay we would have…”
Our classifier read this reply as a deflection.
Not as described
2 reports · 40% of complaints“The design of cabin was not practical. A bath for handicapped was downstairs but no bed for them downstairs”
The company replied on 2025-10-12: “We didn't hear from you during your stay and wish you would have contacted us. Several options were available to make your stay more comfortable. A 3-inch plush memory foam topper cushion is provided…”
Our classifier read this reply as a deflection.
“the cabin beds were supposed to be queen sized and were full size and up against the wall.”
The company replied on 2024-05-28: “We visited with you several times during your stay, and you stated everything was great and how much you were enjoying the cabin. Disappointing you deducted stars for things that occurred after your…”
Our classifier read this reply as a deflection.
Compare Laurel Mountain Retreat with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-18.