Magnetic North Travel: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2023-01-19 to 2026-08-17. TrustScore 5 from 334 total reviews — see the Trustpilot page. Quick answer: is Magnetic North Travel legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Based on 160 Trustpilot reviews analysed, no complaint pattern has enough evidence yet to report for Magnetic North Travel.
How to reach Magnetic North Travel
These are the contact details Magnetic North Travel publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +442075509251, email [email protected], address 50 Liverpool Street, London, EC2M 7PY, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2018-09-03 and uses Trustpilot’s paid features. We last checked this profile on 2026-09-24 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 5★ on Google (0 reviews)
TrustScore over time
5.0 → 5.0 across 11 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-25 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
What their policy promises
refund window: 10 days (5 days for tickets)
“it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets).”
cancellation method: in writing
“you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices”
refund window: 7 days
“You must notify us of your choice within 7 days of our offer.”
complaint process: immediately
“please inform the relevant supplier (e.g. your hotelier) or Magnetic North Travel Representative immediately who will endeavour to put things right.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 141 company-invited reviews in the recent window average 4.96★, while 34 organic (uninvited) reviews average 4.97★.
45% of its 170 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Review velocity: 49 of this company’s 334 Trustpilot reviews (15%) were written in the last 12 months.
Not enough reviews to establish a trend.
Not enough evidenced complaints yet to report specific failure modes for this company.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-18.