Tessa Alliance: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2025-06-09 to 2026-08-11. TrustScore 4.9 from 317 total reviews — see the Trustpilot page. Quick answer: is Tessa Alliance legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' with two specific complaints identified out of 160 reviews analyzed. One example cited involves receiving multiple missed calls from untraceable unknown numbers within a short period. No clear trend can be established for these complaints due to the low volume of reviews.
How to reach Tessa Alliance
These are the contact details Tessa Alliance publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 020 3062 6200, email [email protected], address 40 Long Lane Hillingdon Uxbridge, London, UB10 0EG, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2024-02-20, uses Trustpilot’s paid features, and last replied to a negative review on 2026-01-09 — more than six months ago. We last checked this profile on 2026-09-24 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: TESSA ALLIANCE LTD (no. 14499645), active, incorporated 2022 (3.8 years); next accounts due 2027-08-31, last accounts filed 2026-08-14. 2 current officers; 2 filings in the last 12 months (11 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (61 reviews)
TrustScore over time
4.9 → 4.9 across 11 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-21 (100%, 0.0d) · 2026-08-25 (100%, 0.0d) · 2026-08-28 (100%, 0.0d) · 2026-08-31 (100%, 0.0d) · 2026-09-06 (100%, 0.0d) · 2026-09-09 (100%, 0.0d) · 2026-09-12 (100%, 0.0d) · 2026-09-15 (100%, 0.0d) · 2026-09-20 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
What their policy promises
complaint process: 3 business days
“Our goal is to address and resolve complaints within three business days of receiving them.”
complaint process: 5 working days
“In cases where resolution takes longer, we will send you an acknowledgment within five working days”
complaint process: 8 weeks
“We strive to provide a final response to your complaint within eight weeks from the date of receipt.”
cancellation method: contact us
“Please also contact us if you wish to cancel your plan.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 50 company-invited reviews in the recent window average 4.94★, while 129 organic (uninvited) reviews average 4.90★.
15% of its 169 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 100% of this company’s complaints vs a 16% median across 126 ranked companies in its sector.
Review velocity: 138 of this company’s 317 Trustpilot reviews (44%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Tessa Alliance?
Other
2 reports · 100% of complaints“In 24 hrs ive had 10 missed calls from unknown numbers that I cant trace”
The company replied on 2025-06-19: “Thank you for bringing this to our attention, and I’m genuinely sorry for the frustration this experience has caused you. We understand how concerning it can be to receive multiple unexpected calls,…”
Our classifier read this reply as a substantive response.
“Continuously calling to try & sell health insurance - very annoying”
The company replied on 2026-01-09: “Hi Mr Jones, Thank you for taking the time to leave a review we’re sorry to hear that our follow-up calls became frustrating. We’d like to reassure you that your details have now been removed from…”
Our classifier read this reply as a substantive response.
Compare Tessa Alliance with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.