Insuristic: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2024-11-17 to 2026-08-12. TrustScore 4.9 from 158 total reviews — see the Trustpilot page. Quick answer: is Insuristic legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Based on 100 Trustpilot reviews analysed, no complaint pattern has enough evidence yet to report for Insuristic.
How to reach Insuristic
These are the contact details Insuristic publishes on its Trustpilot profile, as of our last check on 2026-09-25 — it publishes no phone number there, email [email protected], address Unit 2, 262 Walsall Road, Cannock, WS11 0JL, GB.
The company claimed its Trustpilot profile on 2023-08-22 and last replied to a negative review on 2026-03-03 — more than six months ago. Trustpilot ranks it 96 of 170 in Insurance Broker. We last checked this profile on 2026-09-25 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: INSURISTIC LIMITED (no. 13926650), active, incorporated 2022 (4.6 years); next accounts due 2027-11-30, last accounts filed 2026-09-03. 1 current officer; 2 filings in the last 12 months (11 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “House insurance during probate”.
TrustScore over time
4.9 → 4.9 across 11 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.0d) · 2026-08-15 (100%, 0.0d) · 2026-08-18 (100%, 0.0d) · 2026-08-21 (100%, 0.0d) · 2026-08-25 (100%, 0.0d) · 2026-08-28 (100%, 0.0d) · 2026-09-03 (100%, 0.0d) · 2026-09-06 (100%, 0.0d) · 2026-09-09 (100%, 0.0d) · 2026-09-21 (100%, 0.0d).
What their policy promises
complaint process: easy to tell us
“make it easy for you to tell us about your complaint”
complaint process: swiftly as possible
“attempt to resolve your complaint as swiftly as possible”
complaint process: full investigation
“carry out a full investigation”
complaint process: fully informed
“keep you fully informed of our progress”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-08: +1/-1 lines; added: lndemnity Insurance; removed: lndemnity insurance (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 47 company-invited reviews in the recent window average 4.89★, while 66 organic (uninvited) reviews average 5.00★.
22% of its 111 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Review velocity: 73 of this company’s 158 Trustpilot reviews (46%) were written in the last 12 months.
Not enough reviews to establish a trend.
Not enough evidenced complaints yet to report specific failure modes for this company.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-13.