PrivateSickPay.co.uk: most-reported complaints
Automated analysis of 277 public Trustpilot reviews published 2025-01-24 to 2026-09-02. TrustScore 4.9 from 1,521 total reviews — see the Trustpilot page. Quick answer: is PrivateSickPay.co.uk legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' which accounted for 43% of the seven complaints identified. One example of this feedback describes the company as making it difficult to receive payment when off sick. A trend cannot be established for this issue due to the low number of reviews.
How to reach PrivateSickPay.co.uk
These are the contact details PrivateSickPay.co.uk publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0300 303 5758, email [email protected], address 39 Dargan Road, Belfast, BT3 9JU, GB.
The company claimed its Trustpilot profile on 2024-02-02 and uses Trustpilot’s paid features. Trustpilot ranks it 8 of 20 in Income Protection Insurance Company. We last checked this profile on 2026-09-24 and found 12 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (9 reviews)
TrustScore over time
4.9 → 4.9 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (0%, 0.0d) · 2026-08-15 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
What their policy promises
complaint process: immediately or within three working days
“If your complaint relates to our service, we will always try to resolve the matter immediately or within three working days.”
complaint process: within five working days
“If we cannot resolve it straight away, we will send you an acknowledgement in writing within five working days confirming that we are reviewing your complaint.”
complaint process: no later than eight weeks
“In all cases, you will receive a final written response no later than eight weeks from the date we receive your complaint.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 238 company-invited reviews in the recent window average 4.94★, while 89 organic (uninvited) reviews average 4.96★.
24% of its 313 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 43% of this company’s complaints vs a 16% median across 126 ranked companies in its sector.
Review velocity: 876 of this company’s 1,521 Trustpilot reviews (58%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about PrivateSickPay.co.uk?
Other
3 reports · 43% of complaints“Terrible everything they can do to get out of paying you when your off sick”
“I was not happy with the police becuse I didn't get told about it did cover”
“I don’t receive any financial solutions”
Compare PrivateSickPay.co.uk with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.