Lansdown Insurance Brokers: most-reported complaints
Automated analysis of 169 public Trustpilot reviews published 2022-12-22 to 2026-09-12. TrustScore 4.9 from 323 total reviews — see the Trustpilot page. Quick answer: is Lansdown Insurance Brokers legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with misleading pricing and unhelpful support, which together account for all five identified complaints. Specifically, two reviewers cited misleading pricing, noting that quotes were significantly higher than expected, while two others described support as unhelpful due to inconsistent information. These two issues each represent 40% of the total complaints. No trend can be established for these issues due to the low number of reviews.
How to reach Lansdown Insurance Brokers
These are the contact details Lansdown Insurance Brokers publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0800 652 2638, email [email protected], address Lansdown House, Pittville Circus Road, Cheltenham, GL52 2QE, GB.
The company claimed its Trustpilot profile on 2022-11-08, uses Trustpilot’s paid features, and last replied to a negative review on 2025-10-13 — more than six months ago. Trustpilot ranks it 61 of 170 in Insurance Broker. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.6★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 4 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-21 (100%, 10.0d) · 2026-09-03 (100%, 10.0d) · 2026-09-12 (100%, 10.0d).
What their policy promises
complaint process: three business days
“We will aim to resolve your complaint within three business days.”
complaint process: promptly
“We will promptly acknowledge all complaints.”
complaint process: as soon as possible
“We will respond formally to your complaint as soon as possible.”
complaint process: inform of progress
“We will keep you informed of the progress of the investigation.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
17% of its 156 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 40% of this company’s complaints vs a 14% median across 87 ranked companies in its sector.
Review velocity: 82 of this company’s 323 Trustpilot reviews (25%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Lansdown Insurance Brokers?
Misleading pricing
2 reports · 40% of complaints“quote was more than £500 more expensive compared of our new policy.”
“additional payments on top of the policy payment were needed”
The company replied on 2025-10-13: “Thank you for your review, your feedback is very important to us and we apologise for any misunderstanding and inconvenience caused. Our colleague has already been in touch with you to discuss the…”
Our classifier read this reply as a template response.
Support unhelpful
2 reports · 40% of complaints“it has taken numerous calls to get consistent and accurate information”
The company replied on 2024-02-09: “Thank you for your review, your feedback is very important to us and we apologise for the service you have received on this occasion. Our colleague has already been in touch with you to discuss the…”
Our classifier read this reply as a template response.
“found their customer service to have fallen below their normal high standards”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.