Compare HGV Insurance: most-reported complaints
Automated analysis of 163 public Trustpilot reviews published 2022-12-05 to 2026-09-07. TrustScore 4.8 from 252 total reviews — see the Trustpilot page. Quick answer: is Compare HGV Insurance legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with unhelpful support and billing errors. These two categories account for the majority of the five complaints identified in the analysis. Specific concerns include delays in receiving refunds and unexpected full payments during renewals. No clear trend can be established for these issues due to the low number of reviews.
How to reach Compare HGV Insurance
These are the contact details Compare HGV Insurance publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01952570039, email [email protected], address Suite 6 Pemberton House, Telford, TF3 3BD, GB.
The company claimed its Trustpilot profile on 2019-08-16 and uses Trustpilot’s paid features. Trustpilot ranks it 63 of 170 in Insurance Broker. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3.6★ on Google (0 reviews)
TrustScore over time
4.9 → 4.8 across 5 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (100%, 0.0d) · 2026-08-31 (100%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
What their policy promises
complaint process: promptly
“We will acknowledge your complaint promptly and aim to resolve it as efficiently as possible in line with our complaints handling procedures.”
complaint process: within 30 days
“A response to your request will be provided to you within 30 days of us receiving a valid request.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
28% of its 154 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 40% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 59 of this company’s 252 Trustpilot reviews (23%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Compare HGV Insurance?
Support unhelpful
2 reports · 40% of complaints“It is now 5 weeks later and I have not had my money returned.”
The company replied on 2025-09-09: “Mr Dalton, thanks for taking time out to write a review. You asked us to cancel the insurance as you had written off the vehicle just before our policy was due to start. Was this not the case then?…”
Our classifier read this reply as a substantive response.
It promised: refund.
“Shockingly bad customer service each time I have spoken to office”
The company replied on 2024-04-12: “Helen. I’m looking in to this. I’ve spoken with Andy already and will revert early next week. You’ve been a client of ours for many years and reading this saddens me. I will get to the root cause and…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Billing errors
2 reports · 40% of complaints“did renewal on 3 monthly payment and they took full payment”
The company replied on 2024-11-06: “Alwyn. Thank for taking time out to write this review. You and I have spoken a number of times on this matter. We did indeed take the full annual premium by mistake rather than 1/3rd as agreed. Our…”
Our classifier read this reply as a substantive response.
It promised: refund.
“still got charged 500.00 in fees and cancellations”
The company replied on 2024-09-30: “Hi James. Thank you for taking time out to write this review. Just for context, cover was provided under your policy, the deposit didn't clear and 1 week later you telephoned our office to cancel.…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-09.