CMTIA: most-reported complaints
Automated analysis of 175 public Trustpilot reviews published 2024-07-02 to 2026-08-27. TrustScore 4.9 from 984 total reviews — see the Trustpilot page. Quick answer: is CMTIA legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with customer support, specifically citing that it is unreachable or unhelpful. Out of 175 reviews analyzed, 10 complaints were identified, with half of them involving unreachable support and 20% involving unhelpful interactions. The data does not show a clear trend for these issues due to the low number of reviews.
How to reach CMTIA
These are the contact details CMTIA publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0208 102 9400, address 1st Floor, One The Square, Temple Quay, Bristol, BS1 6DG, GB.
The company claimed its Trustpilot profile on 2021-01-07, uses Trustpilot’s paid features, and last replied to a negative review on 2026-03-17 — more than six months ago. Trustpilot ranks it 4 of 14 in Liability Insurance Company. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 2 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Public Liability Insurance for Exhibition in home”, “public liability insurance”.
Elsewhere: 4.6★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 4 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (100%, 2.7d) · 2026-08-21 (100%, 2.7d) · 2026-08-28 (100%, 2.7d).
What their policy promises
complaint process: Compliance and Training Manager
“If you wish to register a complaint, please contact the Compliance and Training Manager”
complaint process: Financial Ombudsman Service (FOS)
“If you are unsatisfied with how your complaint has been dealt with, you may be able to refer your complaint to the Financial Ombudsman Service (FOS).”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
16% of its 151 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 50% of this company’s complaints vs a 19% median across 135 ranked companies in its sector.
Review velocity: 225 of this company’s 984 Trustpilot reviews (23%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about CMTIA?
Support unreachable
5 reports · 50% of complaints“phoned 3 x no one helped”
The company replied on 2025-11-12: “We are sorry to hear that you didn't have a smooth application process, but we are glad to see that you have managed to purchase a policy. To ensure the policy meets your needs, we would be happy to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Phoned no agent available.”
“then say you are not back until January 2025”
The company replied on 2025-01-20: “Thank you for your feedback, and we’re sorry to hear about your frustration regarding the renewal process. We understand that receiving your renewal around the holidays can be inconvenient. The…”
Our classifier read this reply as a substantive response.
Support unhelpful
2 reports · 20% of complaints“my application was referred no explanation nothing”
The company replied on 2026-02-24: “Thank you for your feedback in regard to our referral process, we are constantly looking for ways to improve our processes so we will more clearly signpost our opening hours so it is clear when…”
Our classifier read this reply as a substantive response.
“she was not going to help me I had to beg for me to pay my bill”
The company replied on 2025-09-15: “Thank you for your feedback. We’re really sorry to hear about your experience. We take this seriously and will be in touch shortly to apologise properly and to look into what happened.”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.