Stephensons Estate Agents: most-reported complaints
- Complaints in recent reviews
- 21% of 19 recent reviews analysed
- Company replies
- 100% of negative reviews, typically within 24 days
- TrustScore
- 4.2 from 16 total reviews
- Review window analysed
- 2024-05-21 to 2026-10-21 19 reviews
- Sector
- Other sectors
Automated analysis of 19 public Trustpilot reviews published 2024-05-21 to 2026-10-21. TrustScore 4.2 from 16 total reviews — see the Trustpilot page. Quick answer: is Stephensons Estate Agents legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Based on 19 Trustpilot reviews analysed, no complaint pattern has enough evidence yet to report for Stephensons Estate Agents.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
Not enough evidenced complaints yet to report specific failure modes for this company.
The company claimed its Trustpilot profile on 2026-10-18 and last replied to a negative review on 2026-10-20. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: STEPHENSONS ESTATE AGENTS LLP (no. OC404255), active, incorporated 2016 (10.6 years); next accounts due 2026-12-31, last accounts filed 2025-12-02, 1 registered charge. 9 current officers; 2 filings in the last 12 months (39 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-11-11.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.8★ on Google (88 reviews, as of November 2026)
TrustScore over time
3.1 → 4.2 across 5 census measurements since 2026-09-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 5 dated readings
2026-09-12 (0%, 0.0d) · 2026-10-18 (0%, 0.0d) · 2026-10-21 (100%, 24.0d) · 2026-10-30 (100%, 24.0d) · 2026-11-05 (100%, 24.0d).
What their policy promises
refund window: 12 months
“Except for essential cookies, all cookies will expire after twelve months.”
support availability: 10 Colliergate, York, YO1 8BP
“Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to10 Colliergate, York, YO1 8BP”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-11-11.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-09-14.
5 other page edits recorded (dates, counters, menus, banners, or edits we could not verify against the page text) — not listed
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
Review velocity: 15 of this company’s 16 Trustpilot reviews (94%) were written in the last 12 months.
Sector table: Other sectors in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-21.