RentGuarantor.com vs Foxtons: most-reported complaints compared
Most-reported issues at RentGuarantor.com and Foxtons, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
RentGuarantor.com
TrustScore 4.6 · 491 reviews on Trustpilot.
100 reviews analysed, 2026-02-12 to 2026-10-01.
Complaint rate (recent window): 8%
100% of negative reviews get a company reply.
“they replied 6 DAYS later”
Foxtons
TrustScore 4.3 · 15,178 reviews on Trustpilot.
743 reviews analysed, 2026-04-15 to 2026-11-11.
Complaint rate (recent window): 8%
40% of negative reviews get a company reply.
“3 weeks after moving in and we still don't have hot water”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | RentGuarantor.com | Foxtons |
|---|---|---|
| Support unhelpful | 38% | 44% |
| Other | 25% | 28% |
| Support unreachable | 25% | 16% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, RentGuarantor.com or Foxtons.