Lantern Finance: most-reported complaints
- Complaints in recent reviews
- 1% of 207 recent reviews analysed
- Most-reported issue
- Support unhelpful 50% of complaints
- Company replies
- 100% of negative reviews, typically within 5 days
- TrustScore
- 4.9 from 233 total reviews
- Review window analysed
- 2025-10-02 to 2026-11-04 208 reviews
- Sector
- Banking & Money
Automated analysis of 208 public Trustpilot reviews published 2025-10-02 to 2026-11-04. TrustScore 4.9 from 233 total reviews — see the Trustpilot page. Quick answer: is Lantern Finance legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, citing feelings of isolation during interactions. This issue accounts for 50% of the four complaints identified in the analysis period. The data does not show a clear trend due to the limited number of reviews.
Not enough reviews to establish a trend.
What are the most common complaints about Lantern Finance?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 50% | 2 |
Support unhelpful
2 reports · 50% of complaints“I felt I was on my own.”
The company replied on 2026-10-16: “Hey Tim, thank you for the review. We tried giving you a call to get feedback on how we can improve - please feel free to call us back whenever you can! You can also call or text us in the future and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“THEY MANAGED TO REALLY PISS OFF A WOULD HAVE BEEN A GOOD CUSTOMER ESPECIALLY THE GUY WHO DOES NOT IDENTIFIED HIMSELF TODAY ROUGHLY AT 3:30 TODAY THAT'S VERY RUDE”
The company replied on 2026-07-07: “Hey William, very sorry to hear we didn't meet your expectations. We've escalated the payments issue with our payment processor vendor and will look to resolve asap. Regarding the delay in response,…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
How to reach Lantern Finance
These are the contact details Lantern Finance publishes on its Trustpilot profile, as of our last check on 2026-11-11 — phone 415-365-0100, email [email protected], address 1810 E Sahara Ave STE 75004, Las Vegas, 89104, US.
The company claimed its Trustpilot profile on 2025-08-28, uses Trustpilot’s paid features, and last replied to a negative review on 2026-07-07. Trustpilot ranks it 2 of 39 in Cryptocurrency Service. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 25 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 24 dated readings
2026-08-21 (100%, 4.5d) · 2026-08-25 (100%, 4.5d) · 2026-08-28 (100%, 4.5d) · 2026-08-31 (100%, 4.5d) · 2026-09-03 (100%, 4.5d) · 2026-09-06 (100%, 4.5d) · 2026-09-09 (100%, 4.5d) · 2026-09-13 (100%, 4.5d) · 2026-09-16 (100%, 4.5d) · 2026-09-21 (100%, 4.5d) · 2026-09-25 (100%, 4.5d) · 2026-10-02 (100%, 4.5d) · 2026-10-05 (100%, 4.5d) · 2026-10-08 (100%, 4.5d) · 2026-10-11 (100%, 4.5d) · 2026-10-14 (100%, 4.5d) · 2026-10-17 (100%, 4.5d) · 2026-10-20 (100%, 4.5d) · 2026-10-23 (100%, 4.5d) · 2026-10-26 (100%, 4.5d) · 2026-10-29 (100%, 4.5d) · 2026-11-01 (100%, 4.5d) · 2026-11-04 (100%, 4.5d) · 2026-11-07 (100%, 4.5d).
54% of its 200 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 50% of this company’s complaints vs a 28% median across 176 ranked companies in its sector.
Review velocity: 170 of this company’s 233 Trustpilot reviews (73%) were written in the last 12 months.
Other US companies with evidenced “Support unhelpful” complaints
- LEAF Commercial Capital, Inc.
- Legal-Bay
- LendingTree
- Lendio
- Levity
- LifeSource Water Systems
- Live Oak Bank
- Loose Grown Diamond
- Luxury Of Watches
- Maersk Group
See all companies by issue: Support unhelpful · Sector table: Banking & Money in the US
Compare Lantern Finance with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-04.