Lantern Finance vs Uphold: most-reported complaints compared
Most-reported issues at Lantern Finance and Uphold, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Lantern Finance
TrustScore 4.9 · 233 reviews on Trustpilot.
208 reviews analysed, 2025-10-02 to 2026-11-04.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“I felt I was on my own.”
Uphold
TrustScore 4.5 · 27,754 reviews on Trustpilot.
428 reviews analysed, 2026-06-13 to 2026-11-13.
Complaint rate (recent window): 35%
0% of negative reviews get a company reply.
“Customer service has yet to address my issue or five clarity”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Lantern Finance | Uphold |
|---|---|---|
| Support unhelpful | 50% | 24% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Lantern Finance or Uphold.