Dinso Resort & Villas Ko Chang, Vignette Collection by IHG vs Ruthin Castle Hotel: most-reported complaints compared
Most-reported issues at Dinso Resort & Villas Ko Chang, Vignette Collection by IHG and Ruthin Castle Hotel, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Dinso Resort & Villas Ko Chang, Vignette Collection by IHG
TrustScore 1.5 · 1,104 reviews on Trustpilot.
100 reviews analysed, 2025-05-01 to 2026-10-28.
Complaint rate (recent window): 90%
0% of negative reviews get a company reply.
“Kept waiting for over 30 minutes before being told there was no room available.”
Ruthin Castle Hotel
TrustScore 2.7 · 61 reviews on Trustpilot.
61 reviews analysed, 2022-05-02 to 2026-10-19.
Complaint rate (recent window): 69%
0% of negative reviews get a company reply.
“AND we (and 3 other guests) were all over charged on the evening meals.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Dinso Resort & Villas Ko Chang, Vignette Collection by IHG | Ruthin Castle Hotel |
|---|---|---|
| Poor core service | 39% | 24% |
| Support unreachable | 13% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Dinso Resort & Villas Ko Chang, Vignette Collection by IHG or Ruthin Castle Hotel.