Genesis vs Holdcroft Motor Group: most-reported complaints compared
Most-reported issues at Genesis and Holdcroft Motor Group, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Genesis
TrustScore 1.6 · 226 reviews on Trustpilot.
106 reviews analysed, 2025-01-21 to 2026-11-09.
Complaint rate (recent window): 85%
0% of negative reviews get a company reply.
“First time it took multiple calls to get through, then a six week wait for an appointment to get it fixed.”
Holdcroft Motor Group
TrustScore 4.1 · 1,955 reviews on Trustpilot.
325 reviews analysed, 2017-05-23 to 2026-11-09.
Complaint rate (recent window): 26%
0% of negative reviews get a company reply.
“Post sale, they don’t want to know and leave you entirely in the lurch and refuse to take ownership of any issues”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Genesis | Holdcroft Motor Group |
|---|---|---|
| Support unhelpful | 67% | 45% |
| Faulty product | 34% | 20% |
| Support unreachable | 33% | 22% |
| Warranty disputes | 12% | 6% |
| Overcharging | 6% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Genesis or Holdcroft Motor Group.