Holdcroft Motor Group vs Carcraft: most-reported complaints compared
Most-reported issues at Holdcroft Motor Group and Carcraft, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Holdcroft Motor Group
TrustScore 4.1 · 1,955 reviews on Trustpilot.
325 reviews analysed, 2017-05-23 to 2026-11-09.
Complaint rate (recent window): 26%
0% of negative reviews get a company reply.
“Post sale, they don’t want to know and leave you entirely in the lurch and refuse to take ownership of any issues”
Carcraft
TrustScore 1 · 1,062 reviews on Trustpilot.
242 reviews analysed, 2012-03-29 to 2025-05-23.
Complaint rate (recent window): 33%
0% of negative reviews get a company reply.
“they sold me a faulty car and couldn't have been less willing to help.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Holdcroft Motor Group | Carcraft |
|---|---|---|
| Support unhelpful | 45% | 42% |
| Support unreachable | 22% | 8% |
| Faulty product | 20% | 26% |
| Overcharging | 8% | 19% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Holdcroft Motor Group or Carcraft.