ElevenLabs vs Spitfire Audio: most-reported complaints compared
Most-reported issues at ElevenLabs and Spitfire Audio, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
ElevenLabs
TrustScore 2.9 · 1,241 reviews on Trustpilot.
172 reviews analysed, 2026-07-23 to 2026-11-10.
Complaint rate (recent window): 57%
10% of negative reviews get a company reply.
“I never received a response.”
Spitfire Audio
TrustScore 4.3 · 13,304 reviews on Trustpilot.
695 reviews analysed, 2018-10-08 to 2026-11-10.
Complaint rate (recent window): 26%
58% of negative reviews get a company reply.
“their installer silently failed to actually put any of the required plugins anywhere on my drive.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | ElevenLabs | Spitfire Audio |
|---|---|---|
| Faulty product | 26% | 41% |
| Support unreachable | 21% | 12% |
| Support unhelpful | 19% | 21% |
| Account/app problems | 17% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, ElevenLabs or Spitfire Audio.