OpenAI vs Squarespace: most-reported complaints compared
Most-reported issues at OpenAI and Squarespace, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
OpenAI
TrustScore 1.3 · 1,320 reviews on Trustpilot.
181 reviews analysed, 2026-07-06 to 2026-11-10.
Complaint rate (recent window): 91%
0% of negative reviews get a company reply.
“Open AI has flatly refused to refund the credits”
Squarespace
TrustScore 3.5 · 6,488 reviews on Trustpilot.
814 reviews analysed, 2026-04-16 to 2026-11-12.
Complaint rate (recent window): 19%
99% of negative reviews get a company reply.
“duplicate billing for the same website”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | OpenAI | Squarespace |
|---|---|---|
| Support unhelpful | 34% | 39% |
| Support unreachable | 19% | 29% |
| Billing errors | 17% | 8% |
| Account/app problems | 16% | 20% |
| Poor core service | 10% | 18% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, OpenAI or Squarespace.