OpenAI vs WebToffee: most-reported complaints compared
Most-reported issues at OpenAI and WebToffee, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
OpenAI
TrustScore 1.3 · 1,320 reviews on Trustpilot.
181 reviews analysed, 2026-07-06 to 2026-11-10.
Complaint rate (recent window): 91%
0% of negative reviews get a company reply.
“Open AI has flatly refused to refund the credits”
WebToffee
TrustScore 4.9 · 1,219 reviews on Trustpilot.
221 reviews analysed, 2022-05-12 to 2026-09-01.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“their response time is so slow I'm afraid.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | OpenAI | WebToffee |
|---|---|---|
| Support unhelpful | 34% | 33% |
| Faulty product | 23% | 24% |
| Support unreachable | 19% | 19% |
| Account/app problems | 16% | 24% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, OpenAI or WebToffee.