Is OpenAI legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 181 public Trustpilot reviews published 2026-07-06 to 2026-11-10 — see the Trustpilot page. Not affiliated with Trustpilot or OpenAI.

Trustpilot lists this business as not currently collecting reviews. See the Trustpilot page for the current status.

OpenAI is an established company with 1,320 Trustpilot reviews and a 1.3 TrustScore. In our census of recent reviews, 91% were classified as complaints, most often support unhelpful, faulty product, support unreachable.

What goes wrong most, according to reviewers

Support unhelpful — 56 reports (34% of complaints)
Faulty product — 38 reports (23% of complaints)
Support unreachable — 31 reports (19% of complaints)

Full evidence, quotes and trends: the OpenAI complaint report.