Instagram vs OpenAI: most-reported complaints compared
Most-reported issues at Instagram and OpenAI, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
TrustScore 1.3 · 4,754 reviews on Trustpilot.
182 reviews analysed, 2026-05-06 to 2026-11-09.
Complaint rate (recent window): 80%
0% of negative reviews get a company reply.
“Did nothing and suspended account?”
OpenAI
TrustScore 1.3 · 1,320 reviews on Trustpilot.
181 reviews analysed, 2026-07-06 to 2026-11-10.
Complaint rate (recent window): 91%
0% of negative reviews get a company reply.
“Open AI has flatly refused to refund the credits”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | OpenAI | |
|---|---|---|
| Account/app problems | 70% | 16% |
| Support unreachable | 20% | 19% |
| Support unhelpful | 13% | 34% |
| Poor core service | 2% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Instagram or OpenAI.