OpenAI vs Spitfire Audio: most-reported complaints compared
Most-reported issues at OpenAI and Spitfire Audio, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
OpenAI
TrustScore 1.3 · 1,320 reviews on Trustpilot.
181 reviews analysed, 2026-07-06 to 2026-11-10.
Complaint rate (recent window): 91%
0% of negative reviews get a company reply.
“Open AI has flatly refused to refund the credits”
Spitfire Audio
TrustScore 4.3 · 13,304 reviews on Trustpilot.
695 reviews analysed, 2018-10-08 to 2026-11-10.
Complaint rate (recent window): 26%
58% of negative reviews get a company reply.
“their installer silently failed to actually put any of the required plugins anywhere on my drive.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | OpenAI | Spitfire Audio |
|---|---|---|
| Support unhelpful | 34% | 21% |
| Faulty product | 23% | 41% |
| Support unreachable | 19% | 12% |
| Account/app problems | 16% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, OpenAI or Spitfire Audio.