Better Business Bureau vs Dun & Bradstreet: most-reported complaints compared
Most-reported issues at Better Business Bureau and Dun & Bradstreet, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Better Business Bureau
TrustScore 1.5 · 481 reviews on Trustpilot.
103 reviews analysed, 2025-10-04 to 2026-11-07.
Complaint rate (recent window): 68%
0% of negative reviews get a company reply.
“BBB is nothing more than a scam, to sell memberships to businesses (to make them appear legit with BBB logo) and harvest your information.”
Dun & Bradstreet
TrustScore 2 · 464 reviews on Trustpilot.
138 reviews analysed, 2024-10-24 to 2026-11-10.
Complaint rate (recent window): 85%
70% of negative reviews get a company reply.
“posts your private information online without clearly informing you about it before”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Better Business Bureau | Dun & Bradstreet |
|---|---|---|
| Support unhelpful | 49% | 29% |
| Other | 33% | 36% |
| Support unreachable | 13% | 20% |
| Account/app problems | 6% | 18% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Better Business Bureau or Dun & Bradstreet.