Better Business Bureau vs NewtekOne: most-reported complaints compared
Most-reported issues at Better Business Bureau and NewtekOne, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Better Business Bureau
TrustScore 1.5 · 481 reviews on Trustpilot.
103 reviews analysed, 2025-10-04 to 2026-11-07.
Complaint rate (recent window): 68%
0% of negative reviews get a company reply.
“BBB is nothing more than a scam, to sell memberships to businesses (to make them appear legit with BBB logo) and harvest your information.”
NewtekOne
TrustScore 4.9 · 358 reviews on Trustpilot.
160 reviews analysed, 2026-02-02 to 2026-08-14.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“Emails go unanswered for weeks, and when responses do come in, they often don’t address the actual questions asked.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Better Business Bureau | NewtekOne |
|---|---|---|
| Support unreachable | 13% | 75% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Better Business Bureau or NewtekOne.