Atom.com vs Better Business Bureau: most-reported complaints compared
Most-reported issues at Atom.com and Better Business Bureau, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Atom.com
TrustScore 4.7 · 1,196 reviews on Trustpilot.
446 reviews analysed, 2020-02-04 to 2026-11-12.
Complaint rate (recent window): 5%
48% of negative reviews get a company reply.
“requesting thousands of dollars for something worth $14 a year.”
Better Business Bureau
TrustScore 1.5 · 481 reviews on Trustpilot.
103 reviews analysed, 2025-10-04 to 2026-11-07.
Complaint rate (recent window): 68%
0% of negative reviews get a company reply.
“BBB is nothing more than a scam, to sell memberships to businesses (to make them appear legit with BBB logo) and harvest your information.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Atom.com | Better Business Bureau |
|---|---|---|
| Other | 32% | 33% |
| Support unhelpful | 20% | 49% |
| Support unreachable | 14% | 13% |
| Account/app problems | 12% | 6% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Atom.com or Better Business Bureau.