17TRACK vs Information Commissioner's Office: most-reported complaints compared
Most-reported issues at 17TRACK and Information Commissioner's Office, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
17TRACK
TrustScore 1.8 · 9,981 reviews on Trustpilot.
173 reviews analysed, 2026-08-15 to 2026-11-11.
Complaint rate (recent window): 71%
99% of negative reviews get a company reply.
“no company has ever received a parcel”
Information Commissioner's Office
TrustScore 1.1 · 575 reviews on Trustpilot.
123 reviews analysed, 2025-10-14 to 2026-11-08.
Complaint rate (recent window): 77%
0% of negative reviews get a company reply.
“It took them 7 months to respond to a complaint”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | 17TRACK | Information Commissioner's Office |
|---|---|---|
| Support unreachable | 15% | 14% |
| Support unhelpful | 11% | 50% |
| Other | 6% | 40% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, 17TRACK or Information Commissioner's Office.