17TRACK vs AlphaSights: most-reported complaints compared
Most-reported issues at 17TRACK and AlphaSights, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
17TRACK
TrustScore 1.8 · 9,981 reviews on Trustpilot.
173 reviews analysed, 2026-08-15 to 2026-11-11.
Complaint rate (recent window): 71%
99% of negative reviews get a company reply.
“no company has ever received a parcel”
AlphaSights
TrustScore 4.9 · 12,438 reviews on Trustpilot.
1,597 reviews analysed, 2025-03-07 to 2026-11-10.
Complaint rate (recent window): 2%
96% of negative reviews get a company reply.
“I was never paid for my interaction.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | 17TRACK | AlphaSights |
|---|---|---|
| Support unreachable | 15% | 5% |
| Support unhelpful | 11% | 15% |
| Other | 6% | 43% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, 17TRACK or AlphaSights.