The Fold London vs Focused Fashion : most-reported complaints compared
Most-reported issues at The Fold London and Focused Fashion , according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
The Fold London
TrustScore 4.2 · 297 reviews on Trustpilot.
103 reviews analysed, 2025-05-29 to 2026-09-22.
Complaint rate (recent window): 22%
100% of negative reviews get a company reply.
“my return was received nearly 2 weeks ago and still no refund.”
Focused Fashion
TrustScore 4.8 · 631 reviews on Trustpilot.
169 reviews analysed, 2023-03-15 to 2026-10-18.
Complaint rate (recent window): 2%
0% of negative reviews get a company reply.
“I paid €907 for items I never received.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, The Fold London or Focused Fashion .