3 vs TalkTalk: most-reported complaints compared
Most-reported issues at 3 and TalkTalk, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
3
TrustScore 1.2 · 649 reviews on Trustpilot.
100 reviews analysed, 2024-07-14 to 2026-08-24.
Complaint rate (recent window): 92%
0% of negative reviews get a company reply.
“Even after mutual termination of the contract I'm having to contact them to put things right”
TalkTalk
TrustScore 2 · 90,255 reviews on Trustpilot.
1,329 reviews analysed, 2023-10-16 to 2026-11-09.
Complaint rate (recent window): 93%
100% of negative reviews get a company reply.
“Router constantly cuts out, contacting support is a nightmare, massive price increases.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | 3 | TalkTalk |
|---|---|---|
| Support unhelpful | 59% | 46% |
| Billing errors | 25% | 15% |
| Poor core service | 22% | 34% |
| Account/app problems | 10% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, 3 or TalkTalk.