3 vs Aerial Direct: most-reported complaints compared
Most-reported issues at 3 and Aerial Direct, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
3
TrustScore 1.2 · 649 reviews on Trustpilot.
100 reviews analysed, 2024-07-14 to 2026-08-24.
Complaint rate (recent window): 92%
0% of negative reviews get a company reply.
“Even after mutual termination of the contract I'm having to contact them to put things right”
Aerial Direct
TrustScore 4.8 · 20,018 reviews on Trustpilot.
837 reviews analysed, 2026-01-05 to 2026-11-12.
Complaint rate (recent window): 3%
99% of negative reviews get a company reply.
“we was still charged”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | 3 | Aerial Direct |
|---|---|---|
| Support unhelpful | 59% | 33% |
| Billing errors | 25% | 12% |
| Poor core service | 22% | 19% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, 3 or Aerial Direct.