Salt Mobile vs 3: most-reported complaints compared
Most-reported issues at Salt Mobile and 3, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Salt Mobile
TrustScore 1.3 · 5,762 reviews on Trustpilot.
116 reviews analysed, 2025-08-19 to 2026-11-09.
Complaint rate (recent window): 93%
81% of negative reviews get a company reply.
“you cannot terminate your contract online”
3
TrustScore 1.2 · 649 reviews on Trustpilot.
100 reviews analysed, 2024-07-14 to 2026-08-24.
Complaint rate (recent window): 92%
0% of negative reviews get a company reply.
“Even after mutual termination of the contract I'm having to contact them to put things right”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Salt Mobile | 3 |
|---|---|---|
| Support unhelpful | 30% | 59% |
| Poor core service | 21% | 22% |
| Billing errors | 17% | 25% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Salt Mobile or 3.