BBC vs 3: most-reported complaints compared
Most-reported issues at BBC and 3, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
BBC
TrustScore 1.3 · 9,462 reviews on Trustpilot.
531 reviews analysed, 2011-06-10 to 2026-11-12.
Complaint rate (recent window): 27%
0% of negative reviews get a company reply.
“I don;' need to pay a Licence fee for the rubbish presented ny the BBC.”
3
TrustScore 1.2 · 649 reviews on Trustpilot.
100 reviews analysed, 2024-07-14 to 2026-08-24.
Complaint rate (recent window): 92%
0% of negative reviews get a company reply.
“Even after mutual termination of the contract I'm having to contact them to put things right”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | BBC | 3 |
|---|---|---|
| Other | 50% | 11% |
| Poor core service | 23% | 22% |
| Account/app problems | 10% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, BBC or 3.