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Last.fm vs Vinylpladen: most-reported complaints compared

Most-reported issues at Last.fm and Vinylpladen, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Last.fm

TrustScore 1.6 · 69 reviews on Trustpilot.

57 reviews analysed, 2012-03-14 to 2026-10-11.

Complaint rate (recent window): 68%

0% of negative reviews get a company reply.

Other33%
Poor core service20%
Account/app problems20%
Faulty product13%
Overcharging8%
“Genuine listeners are constantly accused of being bots simply because they stream BTS consistently”
1★ Trustpilot review, 2026-06-25

Vinylpladen

TrustScore 3.5 · 830 reviews on Trustpilot.

23 reviews analysed, 2011-11-23 to 2026-08-21.

Complaint rate (recent window): 30%

96% of negative reviews get a company reply.

Support unreachable43%
Faulty product43%
Delivery late29%
“bought more than a week ago and nothing”
1★ Trustpilot review, 2025-09-19

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueLast.fmVinylpladen
Faulty product13%43%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Last.fm or Vinylpladen.