Last.fm vs SoundCloud: most-reported complaints compared
Most-reported issues at Last.fm and SoundCloud, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Last.fm
TrustScore 1.6 · 69 reviews on Trustpilot.
57 reviews analysed, 2012-03-14 to 2026-10-11.
Complaint rate (recent window): 68%
0% of negative reviews get a company reply.
“Genuine listeners are constantly accused of being bots simply because they stream BTS consistently”
SoundCloud
TrustScore 1.4 · 742 reviews on Trustpilot.
120 reviews analysed, 2025-12-11 to 2026-11-10.
Complaint rate (recent window): 86%
0% of negative reviews get a company reply.
“I offered to send them any information or files on how I created the art; I just simply never got a response!”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Last.fm | SoundCloud |
|---|---|---|
| Other | 33% | 16% |
| Poor core service | 20% | 7% |
| Account/app problems | 20% | 29% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Last.fm or SoundCloud.