Hootsuite vs Instagram: most-reported complaints compared
Most-reported issues at Hootsuite and Instagram, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Hootsuite
TrustScore 1.3 · 556 reviews on Trustpilot.
100 reviews analysed, 2024-04-09 to 2026-09-29.
Complaint rate (recent window): 79%
0% of negative reviews get a company reply.
“You subscribe to a subscription at $250/year and it becomes subscribed to $1100/year without warning”
TrustScore 1.3 · 4,754 reviews on Trustpilot.
182 reviews analysed, 2026-05-06 to 2026-11-09.
Complaint rate (recent window): 80%
0% of negative reviews get a company reply.
“Did nothing and suspended account?”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Hootsuite | |
|---|---|---|
| Support unhelpful | 35% | 13% |
| Subscription trap | 23% | 3% |
| Support unreachable | 20% | 20% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Hootsuite or Instagram.