Bolt vs Hootsuite: most-reported complaints compared
Most-reported issues at Bolt and Hootsuite, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Bolt
TrustScore 3.7 · 27,682 reviews on Trustpilot.
1,053 reviews analysed, 2026-03-27 to 2026-11-11.
Complaint rate (recent window): 43%
98% of negative reviews get a company reply.
“At the due time got a message saying that they could not find a driver! Great missed our train!!”
Hootsuite
TrustScore 1.3 · 556 reviews on Trustpilot.
100 reviews analysed, 2024-04-09 to 2026-09-29.
Complaint rate (recent window): 79%
0% of negative reviews get a company reply.
“You subscribe to a subscription at $250/year and it becomes subscribed to $1100/year without warning”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Bolt | Hootsuite |
|---|---|---|
| Support unhelpful | 21% | 35% |
| Overcharging | 17% | 22% |
| Billing errors | 11% | 15% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Bolt or Hootsuite.