Google vs Mozilla: most-reported complaints compared
Most-reported issues at Google and Mozilla, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
TrustScore 2.3 · 10,521 reviews on Trustpilot.
774 reviews analysed, 2020-06-13 to 2026-11-11.
Complaint rate (recent window): 54%
0% of negative reviews get a company reply.
“Google AI admitted it lied to me TWICE in the course of 10 minutes over this.”
Mozilla
TrustScore 1.7 · 500 reviews on Trustpilot.
105 reviews analysed, 2022-09-27 to 2026-11-08.
Complaint rate (recent window): 86%
0% of negative reviews get a company reply.
“If you download it as an app and try to delete it, it doesn't actually delete its hides in the background. So it never actually gets deleted.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Mozilla | |
|---|---|---|
| Other | 25% | 12% |
| Support unhelpful | 20% | 8% |
| Support unreachable | 18% | 7% |
| Account/app problems | 16% | 12% |
| Faulty product | 10% | 70% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Google or Mozilla.