Pinnacle vs Stake: most-reported complaints compared
Most-reported issues at Pinnacle and Stake, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Pinnacle
TrustScore 1.6 · 269 reviews on Trustpilot.
102 reviews analysed, 2022-01-30 to 2026-11-11.
Complaint rate (recent window): 75%
0% of negative reviews get a company reply.
“All this lasted for 2 months. I lost my patience and gave up.”
Stake
TrustScore 3.9 · 12,429 reviews on Trustpilot.
1,167 reviews analysed, 2025-07-12 to 2026-11-10.
Complaint rate (recent window): 32%
99% of negative reviews get a company reply.
“worst support and worst marketing”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Pinnacle | Stake |
|---|---|---|
| Account/app problems | 62% | 12% |
| Support unhelpful | 29% | 25% |
| Support unreachable | 9% | 13% |
| Other | 7% | 36% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Pinnacle or Stake.