Morphy Richards UK vs Appliances Direct: most-reported complaints compared
Most-reported issues at Morphy Richards UK and Appliances Direct, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Morphy Richards UK
TrustScore 4.3 · 3,825 reviews on Trustpilot.
472 reviews analysed, 2013-01-18 to 2026-11-06.
Complaint rate (recent window): 17%
99% of negative reviews get a company reply.
“it didn't work in cooling mode”
Appliances Direct
TrustScore 4.3 · 157,640 reviews on Trustpilot.
3,684 reviews analysed, 2026-07-26 to 2026-11-11.
Complaint rate (recent window): 14%
100% of negative reviews get a company reply.
“FIVE DELIVERY DATES, FRIDGE LEFT OUTSIDE, SPOILED FOOD & APPALLING CUSTOMER SERVICE”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Morphy Richards UK | Appliances Direct |
|---|---|---|
| Faulty product | 60% | 27% |
| Support unhelpful | 28% | 30% |
| Not as described | 8% | 7% |
| Delivery failed | 7% | 24% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Morphy Richards UK or Appliances Direct.