Frontier Airlines vs ASAP Tickets: most-reported complaints compared
Most-reported issues at Frontier Airlines and ASAP Tickets, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Frontier Airlines
TrustScore 1.1 · 1,802 reviews on Trustpilot.
162 reviews analysed, 2026-07-26 to 2026-11-10.
Complaint rate (recent window): 97%
0% of negative reviews get a company reply.
“I talked with probably 50 different employees. There wasn't a single person who didn't continuously lie to my face.”
ASAP Tickets
TrustScore 4.8 · 110,185 reviews on Trustpilot.
1,904 reviews analysed, 2017-03-01 to 2026-11-12.
Complaint rate (recent window): 8%
100% of negative reviews get a company reply.
“seats actually were included and that I wasn't going to be forced to stand”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Frontier Airlines | ASAP Tickets |
|---|---|---|
| Support unhelpful | 32% | 38% |
| Overcharging | 30% | 15% |
| Misleading pricing | 8% | 28% |
| Refund refused | 8% | 10% |
| Other | 6% | 9% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Frontier Airlines or ASAP Tickets.