Frontier Airlines vs Skyclub.com "The First & Business Flight Company": most-reported complaints compared
Most-reported issues at Frontier Airlines and Skyclub.com "The First & Business Flight Company", according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Frontier Airlines
TrustScore 1.1 · 1,802 reviews on Trustpilot.
162 reviews analysed, 2026-07-26 to 2026-11-10.
Complaint rate (recent window): 97%
0% of negative reviews get a company reply.
“I talked with probably 50 different employees. There wasn't a single person who didn't continuously lie to my face.”
Skyclub.com "The First & Business Flight Company"
TrustScore 4.9 · 2,408 reviews on Trustpilot.
222 reviews analysed, 2017-09-19 to 2026-08-20.
Complaint rate (recent window): 1%
0% of negative reviews get a company reply.
“SKYCLUB have used obfuscation, evasion, and contradictory excuses why they cannot refund my monies.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Frontier Airlines | Skyclub.com "The First & Business Flight Company" |
|---|---|---|
| Support unhelpful | 32% | 27% |
| Misleading pricing | 8% | 20% |
| Refund refused | 8% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Frontier Airlines or Skyclub.com "The First & Business Flight Company".