Frontier Airlines vs Ryanair: most-reported complaints compared
Most-reported issues at Frontier Airlines and Ryanair, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Frontier Airlines
TrustScore 1.1 · 1,802 reviews on Trustpilot.
162 reviews analysed, 2026-07-26 to 2026-11-10.
Complaint rate (recent window): 97%
0% of negative reviews get a company reply.
“I talked with probably 50 different employees. There wasn't a single person who didn't continuously lie to my face.”
Ryanair
TrustScore 1.2 · 33,675 reviews on Trustpilot.
930 reviews analysed, 2026-07-27 to 2026-11-11.
Complaint rate (recent window): 92%
0% of negative reviews get a company reply.
“only one boarding pass was on my app but both names charged us 60euro”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Frontier Airlines | Ryanair |
|---|---|---|
| Poor core service | 48% | 25% |
| Support unhelpful | 32% | 28% |
| Overcharging | 30% | 30% |
| Misleading pricing | 8% | 7% |
| Other | 6% | 15% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Frontier Airlines or Ryanair.