Ruthin Castle Hotel vs stgileshotels.com: most-reported complaints compared
Most-reported issues at Ruthin Castle Hotel and stgileshotels.com, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Ruthin Castle Hotel
TrustScore 2.7 · 61 reviews on Trustpilot.
61 reviews analysed, 2022-05-02 to 2026-10-19.
Complaint rate (recent window): 69%
0% of negative reviews get a company reply.
“AND we (and 3 other guests) were all over charged on the evening meals.”
stgileshotels.com
TrustScore 1.7 · 37 reviews on Trustpilot.
35 reviews analysed, 2022-06-05 to 2026-10-31.
Complaint rate (recent window): 89%
0% of negative reviews get a company reply.
“Standard reply received when complained about changing hands etc”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Ruthin Castle Hotel | stgileshotels.com |
|---|---|---|
| Not as described | 43% | 29% |
| Other | 24% | 10% |
| Poor core service | 24% | 29% |
| Faulty product | 14% | 19% |
| Support unreachable | 12% | 16% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Ruthin Castle Hotel or stgileshotels.com.