stgileshotels.com vs Z Hotels: most-reported complaints compared
Most-reported issues at stgileshotels.com and Z Hotels, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
stgileshotels.com
TrustScore 1.7 · 37 reviews on Trustpilot.
35 reviews analysed, 2022-06-05 to 2026-10-31.
Complaint rate (recent window): 89%
0% of negative reviews get a company reply.
“Standard reply received when complained about changing hands etc”
Z Hotels
TrustScore 2.7 · 81 reviews on Trustpilot.
76 reviews analysed, 2018-02-21 to 2026-10-23.
Complaint rate (recent window): 50%
0% of negative reviews get a company reply.
“put in a basement 200 metres from the actual hotel !!”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | stgileshotels.com | Z Hotels |
|---|---|---|
| Poor core service | 29% | 8% |
| Not as described | 29% | 42% |
| Other | 10% | 18% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, stgileshotels.com or Z Hotels.