GitHub vs OpenAI: most-reported complaints compared
Most-reported issues at GitHub and OpenAI, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
GitHub
TrustScore 1.8 · 284 reviews on Trustpilot.
106 reviews analysed, 2025-02-04 to 2026-11-02.
Complaint rate (recent window): 76%
0% of negative reviews get a company reply.
“blocked my entire account.”
OpenAI
TrustScore 1.3 · 1,320 reviews on Trustpilot.
181 reviews analysed, 2026-07-06 to 2026-11-10.
Complaint rate (recent window): 91%
0% of negative reviews get a company reply.
“Open AI has flatly refused to refund the credits”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | GitHub | OpenAI |
|---|---|---|
| Account/app problems | 47% | 16% |
| Support unreachable | 46% | 19% |
| Support unhelpful | 15% | 34% |
| Billing errors | 12% | 17% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, GitHub or OpenAI.