BILL vs GitHub: most-reported complaints compared
Most-reported issues at BILL and GitHub, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
BILL
TrustScore 1.6 · 1,682 reviews on Trustpilot.
133 reviews analysed, 2026-02-09 to 2026-11-11.
Complaint rate (recent window): 98%
0% of negative reviews get a company reply.
“The verification went to an old email we no longer had access to. Took them days to respond.”
GitHub
TrustScore 1.8 · 284 reviews on Trustpilot.
106 reviews analysed, 2025-02-04 to 2026-11-02.
Complaint rate (recent window): 76%
0% of negative reviews get a company reply.
“blocked my entire account.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | BILL | GitHub |
|---|---|---|
| Support unhelpful | 43% | 15% |
| Account/app problems | 39% | 47% |
| Support unreachable | 33% | 46% |
| Billing errors | 27% | 12% |
| Overcharging | 6% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, BILL or GitHub.