CREATE vs Appliances Direct: most-reported complaints compared
Most-reported issues at CREATE and Appliances Direct, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
CREATE
TrustScore 3.4 · 71,043 reviews on Trustpilot.
144 reviews analysed, 2026-08-11 to 2026-11-10.
Complaint rate (recent window): 80%
88% of negative reviews get a company reply.
“We’ve been trying for a month to get in touch with someone”
Appliances Direct
TrustScore 4.3 · 157,640 reviews on Trustpilot.
3,684 reviews analysed, 2026-07-26 to 2026-11-11.
Complaint rate (recent window): 14%
100% of negative reviews get a company reply.
“FIVE DELIVERY DATES, FRIDGE LEFT OUTSIDE, SPOILED FOOD & APPALLING CUSTOMER SERVICE”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | CREATE | Appliances Direct |
|---|---|---|
| Faulty product | 46% | 27% |
| Delivery failed | 24% | 24% |
| Support unhelpful | 19% | 30% |
| Delivery late | 15% | 34% |
| Refund refused | 8% | 7% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, CREATE or Appliances Direct.