Backhouse Housing vs burringtonestates.com: most-reported complaints compared
Most-reported issues at Backhouse Housing and burringtonestates.com, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Backhouse Housing
TrustScore 4.4 · 30 reviews on Trustpilot.
26 reviews analysed, 2021-04-07 to 2026-09-24.
Complaint rate (recent window): 54%
0% of negative reviews get a company reply.
“Any requests for escalation are ignored.”
burringtonestates.com
TrustScore 2.3 · 7 reviews on Trustpilot.
7 reviews analysed, 2021-03-27 to 2025-06-09.
Complaint rate (recent window): 100%
0% of negative reviews get a company reply.
“A year after we have moved in and still lots of issues, false promises, unreliable help, incompetence and a lack of care”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Backhouse Housing | burringtonestates.com |
|---|---|---|
| Support unhelpful | 93% | 29% |
| Faulty product | 43% | 57% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Backhouse Housing or burringtonestates.com.