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Backhouse Housing vs Lowcarbonconstruction: most-reported complaints compared

Most-reported issues at Backhouse Housing and Lowcarbonconstruction, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Backhouse Housing

TrustScore 4.4 · 30 reviews on Trustpilot.

26 reviews analysed, 2021-04-07 to 2026-09-24.

Complaint rate (recent window): 54%

0% of negative reviews get a company reply.

Support unhelpful93%
Faulty product43%
Support unreachable21%
Poor core service14%
“Any requests for escalation are ignored.”
1★ Trustpilot review, 2025-03-28

Lowcarbonconstruction

TrustScore 2.9 · 2 reviews on Trustpilot.

2 reviews analysed, 2014-08-14 to 2021-09-16.

Complaint rate (recent window): 100%

0% of negative reviews get a company reply.

Delivery late100%
Faulty product100%
“It took 9 months for this company to install my garden room with weekly broken delivery promises.”
1★ Trustpilot review, 2014-08-14

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueBackhouse Housing Lowcarbonconstruction
Faulty product43%100%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Backhouse Housing or Lowcarbonconstruction.