Applebee's vs Hard Rock: most-reported complaints compared
Most-reported issues at Applebee's and Hard Rock, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Applebee's
TrustScore 2.5 · 943 reviews on Trustpilot.
107 reviews analysed, 2026-02-19 to 2026-11-09.
Complaint rate (recent window): 61%
0% of negative reviews get a company reply.
“They were the worst ribs I have ever been served”
Hard Rock
TrustScore 1.9 · 141 reviews on Trustpilot.
106 reviews analysed, 2018-11-23 to 2026-11-06.
Complaint rate (recent window): 65%
0% of negative reviews get a company reply.
“To say that they are nothing more than criminal thieves would be a gross understatement”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Applebee's | Hard Rock |
|---|---|---|
| Poor core service | 55% | 13% |
| Faulty product | 9% | 12% |
| Delivery failed | 6% | 9% |
| Other | 3% | 30% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Applebee's or Hard Rock.